Privacy Policy

 

1. RESPECTING YOUR PRIVACY

We are  committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information.
This policy outlines our personal information management practices. Specifically:

 

  • the kinds of personal information we collect and hold;
  • how we collect and hold it;
  • the purposes for which we collect, hold, use and disclose it;
  • your right to access and seek correction of it;
  • how you may complain about privacy matters;
  • and our sharing of your personal information overseas.covo

 

2. WHAT KINDS OF PERSONAL INFORMATION DO WE COLLECT AND HOLD?

The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:

  • your personal details such as your name, addresses, telephone numbers, age and gender; This information is only used to provide you with those services or to manage such issues.
  • Depending on the nature of your dealings with us, we may collect and hold other types of personal information. For example, information collected and held via our secure systems about the debit or credit card you might use for your purchases from us.


3. HOW DO WE COLLECT AND HOLD PERSONAL INFORMATION?

Collection of personal information
When we collect personal information about you, we do so by making a record of it. We do this when:

 

  • you register with us, for example to create an account, to become a member or to send you information;
  • you communicate with us online;
  • you take part in our promotions, competitions, testimonials, surveys and focus groups;
  • you deal with us in other ways involving a need for personal information to be provided such as when you make a lay-by, contact one of our call centres or bring a claim against us.
  • When you visit our websites, social media pages or mobile applications or click on our advertisements on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”.

 


Most of the personal information we collect and hold about you is from your direct dealings with us. We may sometimes collect your personal information other than from you directly.  For example from other suppliers who, in common with us, have a relationship with you.


Holding of personal information
Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.


4. WHY DO WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION?

When we collect, hold and use your personal information, we do so primarily to sell and promote our goods and services to you and to improve on the range of our offerings. For example:

  • to learn of your likely preferences so that we may promote our goods and services to you in a way which may be of most interest to you;
  • and to assist in investigating your complaints and enquiries.We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses.


We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law.

When marketing to you, your personal information is only ever used or disclosed for our own purposes. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.

5. HOW CAN YOU ENQUIRE ABOUT, ACCESS AND CORRECT YOUR PERSONAL INFORMATION?

Access
We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law).

If you wish to access your personal information or have an enquiry about privacy, please contact our Privacy Officerat: mail@covo.com.au or by calling us on 03 9469 4632.

Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.  

Correction
If you need to correct your personal information, please contact our Privacy Officer at one of the above contact points.

 

Last update of this policy: 12 May 2014